Question 4
Bad Etiquette
- Don’t type in CAPS (The IIE, 2021):
When typing a letter or information don’t type it all CAPS as it comes across as aggressive and loud to the reader, which is deemed as bad etiquette in business.
- Don’t spam (The IIE, 2021):
Spam is unsolicited digital communication sent in bulk, and is seen as a threat in business.
- Don’t use offensive language (The IIE, 2021):
The use of offensive language in business is deemed as disrespectful and not healthy for the working environment.
- Don’t steal other people’s identity (The IIE, 2021):
Stealing other people’s identity can put individuals safety and well-being at risk.
- Don’t distribute illegal material (The IIE, 2021):
Using illegal material puts the organisation at risk which is not healthy for anyone.
- Don’t flood (The IIE, 2021):
Providing the right set of information to the content without overwhelming the working space.
- Don’t expect a response straight away (The IIE, 2021):
The business environment has a lot of elements working and patience is vital and important.
- Don’t broadcast only, engage with others (The IIE, 2021):
Business grows through community and that can only be achieved by engaging with others to create relationships and other sources of network.
- Don’t ‘reply-all’ for a personal conversation (The IIE, 2021):
Certain information is set for you and the sender, and it makes others feel like they did something wrong as tehy don’t know the context of the email.
- Don’t ask a question that can be found on the site or on Google (The IIE, 2021):
This makes you seem un-informed about the information set, understanding your information before communicating is important.
Reference
The IIE. 2021. Digital Citizenship [DIGC5110]. The Independent Institute of Education: Unpublished.
Nkululeko 